Student Policy & Terms of Enrolment

(Hereinafter referred to as “the Academy”, which includes Global Leaders Academy, GL Academy, and any brand or subsidiary associated with the company.)

1. General Application of Policy

1.1 This Student Policy (“Policy”) governs all dealings, interactions, admissions, enrolments, courses, programs, and services offered by the Academy.

1.2 This Policy applies uniformly to all programs offered by the Academy including, but not limited to, the Intensive English Program (“IEP”), Junior Intensive English Program (“JIEP”), Global Learners English (“GLE”), IGCSE, A-Level, IBDP tuition, Business English, private one-to-one lessons, and group classes, unless expressly stated otherwise.

1.3 By engaging, enquiring, registering, enrolling, or participating in any program of the Academy, the student and/or parent or legal guardian (where applicable) irrevocably agrees to be bound by this Policy.

2. Ownership & Operation of the Academy

2.1 Global Leaders Academy, GL Academy, or any brand affiliated thereto is fully owned and operated by GL Education Group Sdn Bhd (BRN: 202401016811).

2.2 All rights, obligations, liabilities, and contractual authority lie with GL Education Group Sdn Bhd.

3. Admissions, Placement & Level Testing

3.1 The Academy may, at its sole discretion, request any applicant to undergo a placement test or online level assessment prior to admission.

3.2 Placement tests may be conducted by third-party providers not owned or operated by the Academy. The Academy does not assume responsibility or liability for any issues, errors, damages, or disputes arising from the use, operation, or performance of such third-party testing services.

3.3 Students, parents, and all persons engaging with the Academy expressly agree to waive, release, and exempt the Academy from any and all liability arising from or in connection with third-party services, including but not limited to the testing provider.

3.4 The final decision regarding placement, level, and class assignment rests solely and absolutely with the Academy. The Academy reserves the right to reject admission without providing any reason or justification.

4. Class Changes & Rescheduling

4.1 A student (or legal guardian for minors) may request a change of class schedule only under the following conditions:

• Notice is given at least 24 hours in advance of the upcoming class;
• The class is a private 1:1 class only;
• For group classes, changes are only permitted if all participants mutually agree;
• The program is not IEP or JIEP;
• The Academy and the assigned Teacher both agree to the change.

4.2 Meeting the above criteria does not guarantee approval. All class changes remain subject to the Academy’s discretion.

5. Fees, Payments, Refunds & Withdrawals

5.1 The following fees are strictly non-refundable under all circumstances:

• Registration Fee
• Resource Fee
• Visa Fee
• Examination Fee
• Accommodation Fee

5.2 All other fees are refundable only if one of the following occurs:

• The Academy cancels a class and fails to provide a replacement;
• The Academy is in breach of contract;
• The Academy expressly grants permission for refund.

5.3 Students may cancel their enrolment and receive a refund excluding non-refundable fees if written notice of at least 30 days is provided prior to the commencement of the program.

5.4 Once a program has commenced, no refunds will be issued for any reason including withdrawal, absence, personal circumstances, travel, health issues, or schedule conflicts.

5.5 Late Payment. An interest penalty of 10% per annum applies after 30 days from the invoice issuance date. The issuance date refers to the date the invoice is generated in the Academy’s system.

5.6 Payment Terms. For IEP and JIEP, full payment must be made on the first day of the course. Other programs follow their respective payment structures as communicated.

5.7 GLE Subscription Program. The GLE program operates on a subscription basis. No replacement classes or refunds will be entertained for missed GLE lessons for any reason. To cancel the GLE subscription for the following month, the student or legal guardian must notify the Academy in writing no later than the 25th calendar day of the current month. Failure to do so will result in automatic continuation of the subscription and full fees becoming due for the subsequent month. No pro-rated or partial refunds will be provided.

6. Freezing & Extensions

6.1 IEP/JIEP Freezing. Students may freeze their course for a maximum of 5 class days per enrolment. A minimum of three (3) class days’ written notice is required.

6.2 Other Programs (IGCSE, A-Level, GLE, 1:1, Group Classes). Students may freeze their program up to 14 days per enrolment.

6.3 Extensions (IEP). Extensions apply to working days only (Monday–Friday). Extension requests must be submitted before the course expiry date.

7. Attendance & Absences

7.1 Visa Students. Students enrolled under a Malaysian student visa must maintain a minimum attendance of 80% in accordance with immigration requirements.

7.2 Lateness. Students arriving late will not receive extensions or replacement hours.

7.3 Medical Leave. The Academy does not provide medical leave entitlement.

7.4 Absence Credit (non-IEP/JIEP). For all non-IEP/JIEP programs:

• Absences are eligible for credit if notice is given at least the day before.
• If a class is scheduled before 11:00am, notice must be given minimum 12 hours in advance.
• Credit applies to tuition fees only.
• For private 1:1 classes, a replacement class may be offered subject to availability.

8. Public Holidays & Teacher Absences

8.1 IEP and JIEP do not provide replacements or refunds for Malaysian public holidays (Federal or Kuala Lumpur State).

8.2 If a teacher is absent due to illness or emergency, the Academy will:

• Provide a replacement teacher; or
• Reschedule the class.

If neither is possible, a pro-rated refund will be issued.

9. Code of Conduct & Zero-Tolerance Provisions

9.1 Strictly Prohibited Conduct includes (without limitation):

• Disruption of classes;
• Harassment or bullying;
• Aggressive behaviour;
• Recording within the Academy without permission;
• Bringing outsiders into the Academy without permission;
• Smoking or vaping within the premises;
• Attending classes under the influence of drugs or alcohol;
• Any conduct that threatens, harms, intimidates, or endangers others;
• Property damage or vandalism.

9.2 The Academy enforces zero tolerance toward illegal acts. The Academy may immediately remove the student, notify authorities, and terminate enrolment without refund.

9.3 Any damage, vandalism, loss, or destruction of Academy property will be charged at a rate determined solely by the Academy.

9.4 The Academy is not responsible for any lost, stolen, or misplaced personal belongings.

10. Safety & CCTV Surveillance

10.1 The Academy premises are monitored by CCTV for safety and security.

10.2 By entering the premises, all individuals acknowledge and consent to video surveillance.

10.3 CCTV footage may be provided to law-enforcement authorities without notice.

10.4 All injuries, accidents, damages, theft, loss, harm, or death occurring on the premises remain the responsibility of the individual. The Academy bears no liability.

11. Academic Integrity

11.1 Academic misconduct includes plagiarism, cheating, dishonesty, and unauthorized assistance during assessments.

11.2 The Academy will issue one written warning. Subsequent violations may result in immediate termination of enrolment without refund.

12. Termination & Expulsion

12.1 The Academy reserves the absolute right to terminate a student for:

• Non-payment;
• Breach of this Policy;
• Misconduct;
• Illegal activity;
• Behaviour deemed harmful or dangerous;
• Repeated absenteeism;
• Immigration non-compliance.

12.2 Upon termination, no refund will be issued.

13. Visas & Immigration Compliance

13.1 Visa students must comply fully with Malaysian immigration laws.

13.2 Any breach, including insufficient attendance, may be reported to the authorities.

13.3 The Academy is not responsible for visa denial, cancellation, or immigration penalties.

14. Personal Data Protection (PDPA)

14.1 The Academy collects and processes personal data including, but not limited to:

• Name, address, phone number, email;
• Passport and identification details;
• Parent/guardian information;
• Medical information;
• Academic records and attendance;
• Photos, videos, and recordings.

14.2 Students and parents expressly consent to the collection, use, and processing of their personal data for academic, administrative, operational, and marketing purposes.

14.3 Students and parents consent to the Academy’s use of photos and videos of students for promotional and marketing materials.

14.4 All personal data is processed in accordance with the Personal Data Protection Act 2010 (Malaysia).

15. Dress Code

15.1 Students must dress in appropriate and respectful attire at all times.

15.2 The Academy reserves the right to deny entry to any student dressed inappropriately.

16. Complaints & Dispute Resolution

16.1 All complaints must be submitted in writing via email to: hello@glacademy.com.my

16.2 The Academy will respond within a reasonable timeframe.

17. Governing Law

17.1 This Policy is governed by and construed in accordance with the laws of Malaysia.

18. Acceptance of Terms

18.1 By engaging with, enquiring about, registering for, or participating in any program of the Academy, the student and/or parent or legal guardian acknowledges and agrees to be bound by the entirety of this Policy.

18.2 Continued participation constitutes ongoing acceptance of these terms.

19. Learning Materials & Intellectual Property

19.1 All materials provided by the Academy, including but not limited to printed handouts, worksheets, textbooks, notes, digital resources, recordings, and any other course content, are and shall remain the exclusive property of the Academy.

19.2 Such materials are provided solely for the personal, non-commercial use of the student during the period of enrolment. They may not be copied, reproduced, distributed, shared, uploaded, sold, or used to conduct any competing educational activity without the prior written consent of the Academy.